Terms And Conditions

Check In & Checkout

Hotel Standard Check-in time is 2pm and check-out time is 11am
Early check-in and late check-out* are available on subject to availability
*Requests for an extended late check-out may incur additional charges

Cancellation Policy

Individual Hotel Booking Cancellation:

If canceled 72 hours or more before your arrival, you can be reimbursed for a full refund
If canceled within 72 hours of your arrival, you will be charged your first night stay with the rest refunded
Cancellations must be communicated directly with ViYarte management via phone/Whatsapp (‭+505 8585 1280‬) or email (viyarte.nica@gmail.com)
No Shows will be charged the full deposit paid for their stay

Individual for a Retreat Cancellation:

All inquiries for retreats shall be discussed with your individual Retreat Host and will fall under their individual retreat cancellation policy

Full Retreat & Large Group Cancellations

If there is a cancellation request for the dates booked 3 months before the start date, the Hotel can refund 50% of the deposit or keep the entire deposit to be rebooked within a 12 month window.
If the cancellation occurs within 3 months of the start date, the deposit will be lost.
Please refer to your individual retreat or hotel buyout contract as those agreements will supercede the policy above

Payments, Pricing & Rates

All hotel and restaurant payments can be made using credit card, payment gateway link, direct bank deposit, or cash on site. For more information on payment options contact us directly at viyarte.nica@gmail.com

Taxes applicable at the time of reservation:
- IVA - Nicaraguan government tax on sales and services
- INTUR - Tourism tax and municipal charges
An extension of stay at the Hotel is liable to be offered at rate/offer applicable at the time the extension request is made. In case, the original offer at which the reservation was booked has expired at that time, the hotel is not liable to offer a room at the original rates but at current rates on offer.
Certain privileged booking rates or special offers are not eligible for cancellation, refund or any change. The Customer is therefore advised to check the room description and any such conditions carefully prior to making a booking. Hotel shall not be liable to cancel or refund any monies or alter any bookings if booking is made under such privileged booking rates or special offers.
Upon cancellation of booking, the refund of the booking amount will be initiated. The booking amount after deduction of cancellation charges and taxes, as applicable, will be credited into the bank account of the Customer using the same payment mode (i.e. debit card/ credit card/ net-banking and any electronic mode) by which the booking was made by the Customer. The refund process may take 10-15 business days.
In case the booking amount is paid using credit card, the refund will be processed on the credit card.

Standard Terms & Conditions

No gatherings and parties of any nature are allowed in the room. The Hotel reserves the right to evict any additional occupants in the room.
This reservation is not transferable.
Hotel reserves the right to send guests away from the Hotel due to their conduct and behaviour or for any other safety, security, medical reasons. This applies in particular, if Guests do not observe instructions given by Hotel employees, express themselves in a discriminating manner, harass or endanger other guests.
Guests will not be permitted to compromise the health, safety and security aspects of the Hotel at any point of time.
All the assets and valuables of the Hotel should be duly maintained adequately and should not be damaged or destroyed. The Hotel has the discretion to levy any charges in future if it is proven beyond doubt that such damage/destruction to the asset of the Hotel (both movable and immovable) have been done or caused by the Guest.
If you have any allergies, sensitivities or intolerance to, but not limited to: a particular fabric, material, cleaning product or food, it is the Guests responsibility to advise Hotel management prior to arrival.
Management and staff work hard to provide a safe and secure environment. We do everything possible to ensure a secure environment is maintained and we ask that our guests do also. The Hotel takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises due to the acts and omissions of the guests themselves.
We do our best to ensure reservation arrangements are satisfactory, however, the Hotel does not accept any liability for any loss financial or otherwise, travel delay, injury, damage, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control. These include, but not limited to, flight delays or cancellations, civil disturbance, defects in vehicles, strikes, theft, acts of terrorism, natural disaster, war, fire, floods, acts of God, acts of Government or of any other authorities, changes to Government regulations, accident to or failure of machinery or equipment, maintenance requirements or industrial action.
Any transport recommendations by the Hotel is provided as an ancillary service and the Hotel is not accountable to whatsoever happens to the guests during such transits.
The Hotel reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.

General Provisions

By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the Hotel, your stay subsequently shall be subject to the Hotel’s Standard Terms and Conditions in respect of their reservation / stay at the Hotel.
You further agree that the General Terms and Conditions as provided on the website www.viyarte.com shall constitute the binding agreement between yourself and Hotel Diplomat in relation to any and all commercial arrangement including reservation, stay, payment, usage of facilities, etc. of whatsoever nature.
The Hotel may, at its absolute discretion, cancel the reservation if the Hotel is of the opinion that the reservation information provided is falsified or incomplete.
Guest voluntarily agrees and permits the Hotel representatives to profile the guest from the public domain to ascertain the details of the guest and render adequate hospitality services to them during their stay in the hotel.
The Hotel shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without prior notice.
You shall indemnify and hold the Hotel harmless in respect of any liability, loss, damage, cost and expense of any nature arising out of, and/or in connection with the acceptance of the reservation and your stay in the Hotel.
The Hotel shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation by the Hotel.
The Hotel does not accept any liability for any failure by the Hotel to comply with these conditions where such failure is due to circumstances beyond its reasonable control.
If the Hotel waives any rights available to it under these conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

For further assistance please contact us at viyarte.nica@gmail.com
Or call or message us via Whatsapp ‭+505 8585 1280‬ or +505 7536 4423